A Harborough care home has had its contract with Leicestershire County Council terminated over ongoing concerns about standards of care there.
The council says the owners of Peaker Park have failed “to sustain acceptable standards of care deemed necessary to make sure all residents’ health, safety and well-being has been protected”.
But James Wood, managing director of PrimeLife, which runs the home, said the vast majority of people living there have expressed high levels of satisfaction.
He said other regulatory authorities to visit the home had reported very few or very minor concerns.
The £11million, 137-bed home opened in June 2011. A report published by the Care Quality Commission (CQC) in July last year found failings in nine areas of standards of quality and safety, including staffing numbers, care and welfare of residents and the management of medicines.
The results of the most recent follow-up inspection, published in March, ruled the home was meeting standards in all but one category.
But, the county council still has concerns following its own investigations.
In a letter sent to families with relatives in council-funded places at the home, and which was forwarded to the Mail, the council states PrimeLife failed to address matters of concern and the authority had put it in breach of contract as a result.
It means no new council-funded placements will be made, but people already there can remain if they wish.
Mr Wood said the council had expressed satisfaction with the service at Peaker Park in May, but six weeks later returned to inspect the home and raised concerns.
He added: “In late August the home underwent a two-day inspection from the CQC.
“Other local commissioning and contracting agencies visited earlier this week.
“While we await final written reports from those visits the initial feedback suggest no significant concerns.
“This would suggest that the views of county council are not entirely consistent with partner agencies and the clients and families we serve.”
He said any organisation representing Harborough’s elderly community were welcome to visit.
Dave Houseman, the council’s cabinet member for adult social care, said: “We have taken this decision following concerns about the quality of care.
“This decision only applies to Peaker Park and has no impact on other homes run by PrimeLife.
“The termination of a contract with a care provider is not a step which the council takes lightly. On average, we issue a termination notice once a year. We want to re-assure all existing residents and their relatives that we will continue to take an active role in ensuring they receive care which is of an acceptable standard.
“We have invited all parties to a meeting at Peaker Park on September 19.”